Returns / Refunds Policy

Items may be returned to Kingsroy if they are faulty.
Kingsroy reserves the right to repair or replace the item/s in the first instance. If repairing or replacing the item/s is not available then a store credit will be issued or a refund will be transferred to the customer's bank account.

If you simply change your mind or your circumstances have changed, Kingsroy  does not have to provide a refund or exchange.
It is at the discretion of Kingsroy to exchange or credit an item that is unwanted due to a change of heart. In such an event the item must be returned within 10 days of purchase.
The customer must notify Kingsroy of the returning of the item and the reasons for doing so within 4 days of receiving the item.
The goods must be in the same condition as they were when the customer received them.
Return shipping must be organised by the customer.
Exchange or credit will not be given if the customer has damaged the goods. This includes damage caused by inadequate packing when returning goods.
Exchanges or credit will not be given on sale or layby items or items commissioned by the customer.

*Please note - The items Kingsroy sells are handmade. Materials can, therefore, vary in colour, shape and size. These inconsistencies are not deemed faults and claims will only be considered if there are defects in workmanship or defective materials. Claims due to damage by negligence, accident or unreasonable use will not be recognised.
Every effort is made to ensure the accuracy of all descriptions, images and other information displayed but the customer must acknowledge there may be variations in product or materials. If there are any major changes to the product the customer has ordered, Kingsroy Gallery will discuss other options with the customer.

These terms and conditions govern your use of the Kingsroy online store. By placing an order, you agree to and are bound by these terms. If you are unwilling to comply with these terms, then you may not use Kingsroy online store.